Terms of Use

We are shipping UPS Ground domestically unless otherwise noted or requested by our customers.
If PO BOX address is provided then we are required to ship via Insured US Post Office.
For international shipments we select the most appropriate method of insured shipping. Each country has certain size / weight / value limitations and we are well aware of them.
Occasionally additional shipping fees might be required due to oversize or overweight packages. Automated shipping systems sometimes they can't accurately calculate international shipping costs so please contact us for more details if needed.

Return Policy:
We want you to be stoked with your new purchase. If for any reason this is not the case please contact us via phone or email and we will be happy to assist / address your case. Returns are accepted only for unused items within 30 days of their day of purchase. Products need to be returned with an RMA # clearly noted on the outside of the box. We won't be able to process returns w/out the RMA # clearly noted on the outside of the box. Products need to be on their original packaging, original form, with all tags, manuals, wrapping etc. Product needs to be unused. If product is a kite or bar/lines it should not be unfolded, pumped, etc. A restocking fee of 40% will be applicable if original packing, tags, manuals, labels etc are not available. You are responsible for return shipping charges on returns.

Use of Content:
Use of content from our website for ANY reason can only be achieved with our signed consent. Use of content, images, information, and data of any kind from this website or any of our affiliated sites is not authorized without our written permission.

Terms of Sale:
We reserve the right to refuse or cancel any order with out prior notice. We reserve the right to change the product prices without prior notice.

Domestic Shipping & International Orders:
We are shipping UPS Ground domestically unless otherwise noted or requested by our customers.
If PO BOX address is provided then we are required to ship via Insured US Post Office.
For international shipments we select the most appropriate method of insured shipping. Each country has certain size / weight / value limitations and we are well aware of them.
Occasionally additional shipping fees might be required due to oversize or overweight packages. Automated shipping systems sometimes they can't accurately calculate international shipping costs so please contact us for more details if needed.

Thank you,

Live2kite.com
Customer Service
44 Industrial Way
Greenbrae, CA 94904
USA
415.924.9463

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