Refund policy

Please see details below regarding our return policy and process.

Returns and exchanges

All returns and exchanges must be requested within 30 days of the original order date.
Your original order number is required to process any return or exchange.
Every return needs a Return Authorization number (RA#). Contact us with your order number to get one before sending anything back.
Return shipments without the RA# clearly marked on the outside and inside of the box will not be processed.
You are welcome to return items in person at our shop, 200 Gate Five Rd, Suite 101, Sausalito, CA 94965, Monday to Friday, 10am to 6pm. Please bring your order number.
For an exchange, tell us which item you would like instead and the address it should ship to. We need this before we can issue an RA#.
All returned items must be unused, in their original packaging and in condition to be resold. Kites, wings, parawings, bars and lines must not have been unfolded, pumped or rigged.

Special-order items are made or ordered in for you and cannot be returned. This includes Ozone kites, wings and parawings built to order.
Closeout items are final sale and cannot be returned.

Refunds are processed once we have received, reviewed and approved the returned items.
Refunds for the returned items (excluding shipping) are issued to your original form of payment or as a credit on your account.
Exchanges are processed and shipped once the return has been approved.
Returns and exchanges are processed within 3 to 7 days of receipt.
Please allow one billing cycle for a credit card refund to appear on your statement.

Warranty claims are processed through Live2Kite. Contact us with your order number and we will take it from there.